I have used Waychoff a couple of times, they have always been prompt and very pleasant to deal with. However, my latest experience is the reason for this review. My a/c went out on Monday and, as usual, I called Waychoff. Wendall came to look at it and fix it. He told me the fan motor needed to be replaced, but I decided to wait. He was truly a joy to have in my house to fix my a/c. Well, on Tuesday, it went out again. As Wendall was off on Tuesday, I decided to wait until today for the unit to be repaired. Once again, he was a joy to have around - he is extremely personable, quick and efficient. Even the dogs loved him! Wendall is an asset to Waychoff!
Fantastic service! Eric came out to conduct scheduled maintenance on my AC unit this afternoon. He was extremely thorough, honest, and candid. I appreciated his patience in explaining things in detail and giving me tips on things I could do myself to extend the life of my unit. Waychoff's pricing is fair, but their service is extra-ordinary- honest and trustful.5 Stars! Highly recommend.
My heat pump unit was not working, though the handler and thermostat were fine. I did a little testing myself and determined that the low pressure switch was triggered, then called Waychoff's without having told them anything about what I did (sort of a test to see if they'd try to sell me something I didn't need). Eric showed up 30 minutes early to the appointment (a pleasant surprise), and immediately got to work. Within 10 minutes he told me I had no coolant which triggered the low pressure sensor which meant there was a leak. He inspected the handler inside and then told me he needed to do a nitrogen pressure test to find the leak. 10 minutes after that he showed me the hissing leak in the heat pump, proving that there was in fact a leak. He brazed/welded it shut, re-tested to confirm, then filled the unit with coolant. 60 minutes later I'm back in business and my heat pump is working great. I liked that Eric was 100% honest about the issue and how to fix, and didn't try to sell me anything I didn't need. He also worked with me on the coolant charges, since they tend to mark it up quite a bit. Overall a good experience - I'd use them again for sure. They're a little bit pricey, but for the quality, honesty, and knowledge it's worth paying.
The indoor air quality in your home may be one of the most important health items for your family. Whether your indoor air is clean or dirty, will determine how the indoor air quality in your home impacts your family as it relates to allergies, pulmonary health, cardiac health, or even dangerous reactions from certain contaminates, such as mold, that may be coming directly out of your home heating and air system. Clean air can promote healthy living and may also minimize reactionary symptoms due to poor indoor air quality. These symptoms would include; persistent cough, runny nose, sleeps deficiency, headaches or fatigue, when in the home. Good indoor air can improve your and your family’s general health substantially, especially those family members that may suffer from allergies or pulmonary reactions, or has experienced cardiac problems.
"We were pleasantly surprised with the professionalism of the specialists. The unit was delivered and installed as quoted. The unit is performing as advertised. The install team were neat, clean and did a clean install. They went over all aspects of the sales / install and answered all our questions. We can safely recommend Waychoff's to our friends and business associates. We look forward to many years of continued comfort and service from our Trane and from Waychoff's."
On the other hand there are many more air duct cleaning companies that will properly clean the air system and air ducts and use commercial negative air duct cleaning vacuums with at least 2,000 CFMs of vacuum power and utilize proper agitating tools to move the contaminates within the duct work to be captured with HEPA filters and contained by the air duct cleaning vacuum equipment.
"We were very satisfied with all phases of the purchase and installation of our two new systems. The price was competitive and we appreciated the fact that Waychoff's did not attempt to markup Bryant's extended warranty as our previous company had done. We were also impressed that Waychoff's quote included modifications of the previous installation that might have added to the problems we had with our previous system. The installation was done on schedule as promised and the technicians were all excellent at their work and respectful of our property."
These are companies who are more interested in getting your money, through misleading advertisements or “bait and switch” mailers than actually doing the work properly and improving your indoor air. The very worse thing you can do is to hire a company that may actually create more of an indoor air problem for you and your family due to improper cleaning or use of inferior air duct cleaning vacuums with no more vacuum power than a large Wet/Dry vacuum with a rotating brush attached at the end of the hose, or use a “carpet cleaner” who is not properly licensed or certified to clean air systems. Be especially suspicious of companies advertising low one price duct cleaning service, it’s like providing a one price to paint the exterior of your home whether it be 1 story or several stories high.
Use a company that will provide a fair quote, based on the service that they will provide. Be weary of companies that advertise one price for a whole house. Think about it, would a painter paint any size house for one low price? Neither can an air duct cleaner PROPERLY clean the WHOLE house, no matter how many systems or air vents are in the home for one low price.
"This a very professional company that came the next day after being contacted late in the day prior. The two guys that came to the door that did the work were well dressed and very courteous. They cleaned my diver vent and it works perfectly. I have their literature and will be calling them when I m ready for duct cleaning. Nice equipment too! Thanks for the good work. Nice not to have scroungy guys showing up at the door. "