From our salesmen Scott to our installers Eric, Johnny and Tim, we couldn't have asked for a more professional, knowledgeable team to do our AC replacement. From the beginning, Scott the made the whole experience easy with his knowledge and understanding of our needs and concerns. I would definitely recommend Waychoff's, Scott and our installers to anyone that is in need of either a service, maintenance or like us, a replacement of a aging and failing ac system in their home. Couldn't be more pleased with the whole experience and quality of equipment. Do yourself a favor, don't call anyone else but Waychoff's for and AC service needs.
My heat pump unit was not working, though the handler and thermostat were fine. I did a little testing myself and determined that the low pressure switch was triggered, then called Waychoff's without having told them anything about what I did (sort of a test to see if they'd try to sell me something I didn't need). Eric showed up 30 minutes early to the appointment (a pleasant surprise), and immediately got to work. Within 10 minutes he told me I had no coolant which triggered the low pressure sensor which meant there was a leak. He inspected the handler inside and then told me he needed to do a nitrogen pressure test to find the leak. 10 minutes after that he showed me the hissing leak in the heat pump, proving that there was in fact a leak. He brazed/welded it shut, re-tested to confirm, then filled the unit with coolant. 60 minutes later I'm back in business and my heat pump is working great. I liked that Eric was 100% honest about the issue and how to fix, and didn't try to sell me anything I didn't need. He also worked with me on the coolant charges, since they tend to mark it up quite a bit. Overall a good experience - I'd use them again for sure. They're a little bit pricey, but for the quality, honesty, and knowledge it's worth paying.
"Amazing detail and care put into the work of inspecting my soon to be home. I now know exactly hat to expect with no surprises and I have a running head start at repairing all the little things I need. I'm now 100% confident moving forward knowing that New Home Inspections completed this service for me. The experience working with these professionals was AMAZING! HIGHLY RECOMMEND! "
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